Shipping Policy

Thank you for shopping at Elleninfo. Please take a moment to review our shipping terms and conditions.

Processing Time:

  • Orders are processed within 1-3 business days after they are placed. This includes order verification, quality checks, and packaging. The cutoff time for processing orders each day is 5 PM (EST). We do not support shipping to multiple addresses in a single order.
  • During peak periods, processing times may be extended.
  • If your order has a tracking number assigned, it means your order has been processed and is now in transit.
  • If there are any significant delays, we will notify you via email or telephone.
Shipping Method & Transit time:
  • Shipping Method: FedEx/USPS/UPS.
  • Transit Time: 1-3 business days , Please note that delivery delays may occasionally occur due to unforeseen circumstances.
  • Shipping time refers to the duration it takes for items to travel from our fulfillment center to your delivery address.
  • Therefore, from the moment you pay for this order, you may receive your package within 2-10 business days. We use this timeframe as a precaution to ensure your order delivers in time, but in most cases orders arrive well before the maximum time frame.

    Shipping Rates & Delivery Estimates:

    • Shipping Area: United States
    • Shipping Fee: $3.5 per orders.

      Shipment Confirmation & Order Tracking:

      • Once your order has shipped, you will receive a shipment confirmation email with your tracking number.
      • Tracking information will be active within 24 hours.

        Loss and Damages:

        • If you have not received your package after the maximum shipping time, please contact us support@elleninfo.com, and we will resend it to you.
        • Please take a photo of the damaged package as evidence and refuse to accept it, and send it to our customer service at support@elleninfo.com, and we will resend it to you.
        Tax:
        • We do not collect tax on any orders.

        Contact Us:

        • Email: support@elleninfo.com
        • Phone:432-293-8876
        • Address: 8379 N Main St, Dayton OH 45415

          Thank you for choosing Elleninfo. We appreciate your support and are committed to providing the best service!